Here is a dearth of domain experts; Commercial-Of-The-Shelf (COTS) software products while implemented are not being utilized to their maximum capabilities; there is continuous pressure on managing with limited resources even though output expectations are sky high. Understandably, there is an opportunity to manage key BSS/OSS functions.
Get access to and follow industry best practices
Manage BSS/OSS investments smartly
Effectively manage issues of limited domain expertise
Focus more on strategic business needs and less on day-to-day operations.